Mar 132014
 

The idiocy with Waste Management never ends.  For the past few weeks we’ve had rental trucks in the area, dropping off and taking containers.  Presumably they screwed up a lot.  Last night one shows up, takes our 35 gallon waste bin and replaced it with a 64 gallon bin.  We now have a 64 gallon waste bin and a 64 gallon recycling bin.  According to the franchise agreement with the city this ‘configuration’ is no an option:

  • One 35 gallon Solid Waste Cart and one 64 gallon Recycling Cart
  • One 35 gallon Solid Waste Cart and one 96 gallon Recycling Cart
  • One 64 gallon Solid Waste Cart and one 96 gallon Recycling Cart
  • One 96 gallon Solid Waste Cart and one 96 gallon Recycling Cart

Are they dropping the 35 gallon option?  Are the going to try and charge me more?  Nothing back from WM or the City on this as of yet.. will update when I hear something.

Nothing rewards waste and ineptitude like a government enforced monopoly.

UPDATE: response from WM:

Hello. Thank you for contacting Waste Management.

I do apologize for the confusion. I show your services as a 64 recycle and a 35 trash. Are you wanting to keep these services. I can have a driver come back and remove the 64 and bring the 35 back. I am sorry about this mix up.

If you have any questions please contact us anytime. We truly appreciate your business and look forward to hearing from you again.

My response:

Yes I want to keep the existing service.

What you do with your waste bin is up to you, however we will not be paying more than the rate for the 35gallon waste bin and 64 gallon recycling bin.

We’ll see what happens…

Last update

I have submitted a delivery of a 35 gallon msw and a removal of a 64 gallon msw. Please keep the 64 gallon curbside for the driver to access it. This should be happening by your next service day. I apologize for all the confusion.

Now we see how this all works out.